….and be named? These are not just chatbots buried in a help widget. They’re named, branded, and treated as members of the workforce, and that is exactly how every organization should be thinking about its AI agents. The case for naming A name changes how people relate to something. “Chatbot #3” is infrastructure. Billie is… Continue reading Should Your Digital Employees be on the Org Chart?
Tag: Governance
Org Chart Current VS Org Chart Future
Every quarter, I ask my CEO clients to do something that sounds simple and almost never is, draw your current org chart. It’s easy in the sense that everyone knows who reports to whom. But when we put it on paper, a pattern shows up almost every time. The founder or CEO sits in three… Continue reading Org Chart Current VS Org Chart Future
Do You Have a Personal Org Chart?
Most leaders would never run a business without an org chart. Kept current, well thought out, effective. We want to know who owns finance, sales, operations, marketing, technology, people, customer experience, legal, compliance, and strategy. Even in a small company, clarity matters. When the boxes are unclear, things can get missed. When responsibilities are vague,… Continue reading Do You Have a Personal Org Chart?